Peace of mind.
Included with AppleCare+.
What does AppleCare+ cover?
Apple-certified service & priority for repairs
24/7 priority access to Apple technical support1
Unlimited incidents of accidental damage
Battery service coverage3
Mac
Repairs, replacement and service
AppleCare+ covers repairs or replacement - including parts and service - by Apple-authorised technicians using genuine Apple parts. And Apple experts can help you troubleshoot issues with your Mac, macOS and Apple-branded Mac apps.
Hardware coverage
Your Mac computer
Mac battery3
Included accessories such as the power adaptor3
Apple memory (RAM)
Unlimited incidents of accidental damage protection2, each subject to an excess fee of £79 for screen damage or external enclosure damage, or £229 for other accidental damage
Software support
Using macOS and iCloud
Connecting printers and wireless networks
Quick how-to questions about Apple-branded apps such as Photos, iMovie, GarageBand, Pages, Numbers and Keynote, and pro apps such as Final Cut Pro, Logic Pro and more
How to get support
Get one-stop service and support from Apple experts.
Global repair coverage
Get access to certified Mac service locally when travelling internationally5.
Onsite service
Request that a technician comes to your location or have a courier pick up your Mac for service6.
iPhone
Choosing your coverage
AppleCare+ | AppleCare+ with Theft and Loss | ||
|---|---|---|---|
| AppleCare+ for iPhone includes unlimited incidents of accidental damage protection2. | Get everything included in AppleCare+ plus up to two incidents of theft or loss coverage every 12 months2. | ||
| Excess fees at a Glance | Excess fees at a Glance | ||
| Screen or back glass damage3 | £25 | Screen or back glass damage3 | £25 |
| Other accidental damage | £79 | Other accidental damage | £79 |
| -- | Theft or loss | £109 |
Each incident is subject to the excess fees listed above.
Theft and loss coverage requires you to have Find My enabled on your device at the time it is lost or stolen and throughout the claims process4.
Repairs, replacement and service
AppleCare+ covers repairs or replacement - including parts and service - by Apple-authorised technicians using genuine Apple parts. And Apple experts can help you troubleshoot issues with your iPhone, iOS and Apple-branded iPhone apps.
Hardware coverage
Your iPhone
iPhone battery3
Included cable
Unlimited incidents of accidental damage protection and up to two incidents of theft or loss coverage every 12 months2, each subject to an excess fee of £25 for screen or back glass damage, £79 for other accidental damage, or £109 for theft or loss
Software support
Using iOS and iCloud
Connecting to wireless networks
Questions about Apple-branded iPhone apps
How to get support
Get one-stop service and support from Apple experts.
Same-day service
Get same-day service in most major cities worldwide5.
Express Replacement Service
Apple can send a replacement device so you don't have to wait for your repair6.
Theft and loss coverage
If your iPhone is lost or stolen, a replacement can be shipped to you in any country where AppleCare+ with Theft and Loss is available6.
iPad
Repairs, replacement and service
AppleCare+ covers repairs or replacement - including parts and service - by Apple-authorised technicians using genuine Apple parts. And Apple experts can help you troubleshoot issues with your iPad, iPadOS and Apple-branded iPad apps.
Hardware coverage
Your iPad computer
iPad battery3
Apple Pencil3
Apple-branded iPad keyboard3
Included USB cable and power adaptor3
Unlimited incidents of accidental damage protection2, each subject to an excess fee3
Software support
Using iPadOS and iCloud
Connecting to wireless networks
Questions about FaceTime, Keynote, Numbers, Pages and other Apple-branded iPad apps
How to get support
Get one-stop service and support from Apple experts.
Global repair coverage
Get access to certified iPad service locally when travelling internationally5.
Express Replacement Service
Request that a technician comes to your location or have a courier pick up your Mac for service6.
Apple Watch
Repairs, replacement and service
AppleCare+ covers repairs or replacement - including parts and labour - by Apple-authorised technicians using genuine Apple parts. And Apple experts can help you troubleshoot issues with your Apple Watch, watchOS and Apple-branded Watch apps.
Hardware coverage
Your Apple Watch
Apple Watch battery3
Unlimited incidents of accidental damage protection2, each subject to an excess fee of £49 for Apple Watch and Apple Watch Nike, and £55 for Apple Watch Ultra
Software support
Using watchOS
Connecting to iPhone, including iOS and the Apple Watch app
Questions about Apple-branded Watch apps
How to get support
Get one-stop service and support from Apple experts.
Global repair coverage
Get access to certified Apple Watch service locally when travelling internationally5.
Express Replacement Service
Apple will send a replacement device so you don't have to wait for your repair6.
Apple TV
Repairs, replacement and service
AppleCare+ covers repairs or replacement - including parts and service - by Apple-authorised technicians using genuine Apple parts. And Apple experts can help you troubleshoot issues with your Apple TV, tvOS and Apple-branded apps.
Hardware coverage
Your Apple TV
Included Siri Remote and power lead3
Unlimited incidents of accidental damage protection2, each subject to an excess fee of £153
Software support
Setting up Apple TV and connecting to your Wi‑Fi network and iCloud
Streaming original shows and movies from Apple TV+
Using AirPlay to play content from iPhone, iPad, iPod touch or Mac on your HDTV
How to get support
Get one-stop service and support from Apple experts.
Global repair coverage
Get access to certified Apple TV service locally when travelling internationally5.
Express Replacement Service
Apple will send a replacement device so you don't have to wait for your repair6.
AirPods
Repairs, replacement and service
AppleCare+ covers repairs or replacement - including parts and labour - by Apple-authorised technicians using genuine Apple parts. And Apple experts can help you troubleshoot issues with your headphones.
Hardware coverage
Your AirPods, Beats earphones or Beats headphones
Battery3
Included charging cable
Unlimited incidents of accidental damage protection2, each subject to an excess fee of £25
Software support
Using Siri
Bluetooth connectivity
How to get support
Get one-stop service and support from Apple experts.
Express Replacement Service
Apple will send a replacement device so you don't have to wait for your repair6.
Terms and Conditions
1 Local telephone fees may apply. Telephone numbers and hours of operation may vary and are subject to change.
2 AppleCare+ coverage begins on your AppleCare+ purchase date. Accidental damage means physical damage from handling due to unexpected and unintentional events. Any unused theft and loss incidents will expire after 12 months and you will get two more theft and loss incidents to use within the next 12 months of continued coverage.
3 Service coverage is available only for device and its original included accessories or for batteries that retain less than 80% of their original capacity. Replacement equipment that Apple provides as part of the repair or replacement service may contain new or previously used genuine Apple parts that have been tested and pass Apple functional requirements. There is no excess fees for mechanical failures. For iPhone, the back glass damage excess fee is only available for iPhone 12, iPhone 13, iPhone 14, iPhone 15 and iPhone 16 models. See the AppleCare+ Terms and Conditions or AppleCare+ with Theft and Loss Terms and Conditions for full details.
4 Theft and loss coverage requires you to have Find My enabled on your device at the time it is lost or stolen. Find My should remain enabled and your iPhone should remain associated with your Apple ID throughout the theft or loss claims process. During the theft or loss claims process, you will be asked to erase your missing device, disable it and transfer ownership before you can be issued a new device. To ensure that you can sign in and access Find My, it's important to remember your Apple ID and password and keep your account information up to date. If you use two-factor authentication for Apple ID, it's recommended that you add an additional trusted phone number to your account so you can receive the six-digit verification code required to sign in even if your iPhone is missing. After initiating your theft or loss claim with Apple, you will be asked to finalise your claim on AIG's website at www.aigtheftandloss.uk.
5 Availability of each option depends on country or region in which service is requested and location of Apple Authorised Service Provider. Service coverage may be subject to certain restrictions. Same-day service availability and options may vary by region and iPhone model. For international service, Apple may repair or replace your iPhone and iPhone parts with a comparable iPhone model or parts that comply with local standards. Same-day replacement is not available for theft/loss claims. Service coverage is subject to the Terms and Conditions of AppleCare+ or AppleCare + with Theft and Loss. For complete details, see the AppleCare+ Terms and Conditions (learn more here and here) or AppleCare+ with Theft and Loss Terms and Conditions (learn more here) .
6 Availability of each option depends on country or region in which service is requested and location of Apple Authorised Service Provider. Service coverage may be subject to certain restrictions. Express Replacement Service is not available under the screen replacement or back glass damage excess fee. International replacement of lost or stolen devices is subject to availability and options may vary by region and iPhone model.
AppleCare+ benefits are separate from and in addition to the Apple Limited Warranty and any legal rights provided by consumer protection laws in your jurisdiction. Purchase of AppleCare+ is not required to purchase a Mac. AppleCare+ is subject to acceptance of the Terms and Conditions. For complete details, see terms at apple.com/uk/legal/sales-support/applecare/applecareplus/uk/mac.
AppleCare+ products are insurance policies issued by American International Group UK Limited and distributed in the UK by Apple Distribution International Limited or Apple Retail UK Limited, depending on where AppleCare+ is purchased. For further information, please see the terms and conditions.
In respect of its activities with UK customers, Apple Distribution International Limited is an Appointed Representative of Apple Retail UK Limited, which is authorised and regulated by the Financial Conduct Authority. For further information, please visit register.fca.org.uk/s. Apple Distribution International Limited is also regulated by the Central Bank of Ireland, but is not authorised or regulated in the UK. Benefits included under AppleCare+ products are separate from and in addition to the Apple Limited Warranty and any legal rights provided by consumer protection laws in your jurisdiction.
This Insurance is underwritten by American International Group UK Limited and is registered in England under number 10737370. Registered office: The AIG Building, 58 Fenchurch Street, London, EC3M 4AB, United Kingdom. American International Group UK Limited is a member of the Association of British Insurers. American International Group UK Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority (FRN: 781109). This information can be checked by visiting the FS Register at www.fca.org.uk/register.